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Why is it that my Koodo July 25-August 24 bill is still showing "due" when I have my pre-authorized payment option turned on?


2 replies

Userlevel 7
If th is is the first bill after turning on pre authorization. You d need to pay this bill manually.

Subsequent bills will be auto paid
Userlevel 7
If you had it turned on in the past and it worked, perhaps check the expiry date of your card. If you got a new card you would need to update the pre-authorized payment in self serve.

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