Koodo Community

Community

Solved

Why do my bills fluctuate every month


I pay my bill on time yet one month I owe 62.15 the next 56.50. This switches every month. Why when I use the same amount if data and never go over? I should be paying one flat rate not two.

3 replies

Userlevel 7
You're either overpaying your bill or going over on something you're not aware of. Your bill (available via self serve) has a summary page that shows exactly what you're being charged for. Check your bill for more information. Let me know if you need help deciphering it.
Chad Burr wrote:

You're either overpaying your bill or going over on something you're not aware of. Your bill (...

You are right! After looking online seems the odd. Month I'd go over my data. Thank you for your quick response! !
Userlevel 7
Chad Burr wrote:

You're either overpaying your bill or going over on something you're not aware of. Your bill (...

No problem. If you're going over your data you may want to check out current plans and see if it's the right time for you to upgrade your plan to something with more data. Be sure to compare overage rates too as it may be cheaper just to pay a bit more every now and then rather than switch planss.

Reply