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why do I owe $15? I'm on a $20 prepaid plan; just makes no sense to me?


I purchased a $20 prepaid card approximately a month ago & now I owe $15? How is this?

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Userlevel 7
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They need enough balance in your account if you want to renew your base plan.
Mayumi wrote:

They need enough balance in your account if you want to renew your base plan.

So if I have another $20 prepaid card; would that work?
Userlevel 7
Badge +4
Mayumi wrote:

They need enough balance in your account if you want to renew your base plan.

Your base plan is good for 30 days, and you will need to top up your account if you want to continue.
http://help.koodomobile.com/prepaid/base-plans/when-does-my-base-plan-renew

You can top up with Top-up Voucher or credit card.
http://help.koodomobile.com/prepaid/topping-up-your-account/how-do-i-top-up-my-account
Userlevel 7
Badge +4
Mayumi wrote:

They need enough balance in your account if you want to renew your base plan.

If you have a voucher, you have to apply it to you account.

https://prepaidselfserve.koodomobile.com/Overview/billing/one-time-topup/

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