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Why did I get charged $15 on my data?


Bill charge

12 replies

Userlevel 7
Badge +4
Could you explain it a little bit more. What does the charge on your self serve PDF view of your bill state
"Data & other services $15.00". I can't find further details anywhere and usually don't get charger over $10 for going over.
Userlevel 7
Badge +4
I would contact customer support if you want to dispute the charge. If its labeled as Data and Other services it could be anything related to data. Large picture messaging, Updating software over the air. But you should contact them if you wish to argue the charge! Best of luck
Userlevel 5
Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the detail of this charge on the page 3. Please login to your Self-Serve account, click on "View my bill" and then '"Download bill (PDF)". Once you've done that, please tell us what you see exactly.

Thanks!
Userlevel 7
Badge +4
Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

I asked her that and she said it shows it as "Data & other services"
Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

That verbiage does not exist on my Self Serve. There is "Billing&Payments", from which I can click "monthly bill" and "amount owing". Neither of which give a download able pdf option.
Userlevel 7
Badge +4
Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

Self-Serve/View My Bill/Download PDF/ then go to page 3 and see what the name of the charge is.
Userlevel 7
Badge +4
Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

That's true koodo what's going on?its been almost 2yrs that I'm on koodo.you keep asking me to upgrade my phone.eventually I did.but my concern is how come I always get double bill from my original bill.28+15tab+ tax how come I got 70 Jan and 68 Feb.sounds like not good idea to have new phone if this is my bill every mth.
Userlevel 7
Badge +4
Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

Log into your self serve (Not self serve app), then check your Ebill PDF file.
It's showing detailed info of your charges.
Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

Needy account number
Userlevel 6
Nabil wrote:

Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the...

Hey Jason! You can find your account number through your self-serve http://koo.do/1TlXgoX account.  Please create a new question next time since you will get answers much faster. Thank you! - Melissa

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