Koodo Community



why cant i recieve or send pichure messages

6 replies

Userlevel 7
Badge +4
Make sure your data toggle is in the on position to send or receive picture messaging
Depending on your phone,

1. your cellular data might be turned off.
2. your APN (access point name) settings may not be programmed correctly.
3. your data might be blocked on your account.

What model phone are you using?
When was the last time your MMS worked?
Userlevel 3
Hey Leona! Let us know if these suggestions have worked for you or if you still need help! 
im sorry but none of it helped. i use to receive picture and then it all stopped .well i received 3 and still couldnt send them..i never done anything different..
Userlevel 7
Badge +4
check ur MMS settings Tap the menu key. Tap System settings. Tap More... Tap Mobile network. Tap Access Point Names. Press the Menu button Tap New APN: Name: KOODO APN: sp.koodo.com Proxy: Port: 80 Username: leave blank Password: leave blank Server: leave blank MMSC: http ://aliasredirect.net/proxy/koodo/mmsc MMS Proxy server: MMS Port: 80 MCC: 302 MNC: 220 Authentication type: No set APN type: No set Tap menu key, then tap Save. Tap the radio button at the right of the Koodo APN to activate data services.
Userlevel 6
Hey Leona, did Chad's suggestion work? Is this happening with the same contact or multiple contacts?