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why cant i download picture messages?


keeps saying cant download right now...full service bars...same issue with wifi and mobile network enabled

13 replies

Userlevel 7
And your data is on? What phone? Have you tried restarting your device.
its a samsung galaxy data is on i have reset more than once and i am supposed to have unlimited messaging including picture and video
Userlevel 7
Turn off your wifi

On the top right of the screen do you see 3G, 4G, Or LTE?

Are you able to compete a phone call? Do you have a data block on your account?
no 3g and ican make calls...btw i have been on hold with koodo tech for over 35 minutes
Userlevel 7
michael cooper wrote:

no 3g and ican make calls...btw i have been on hold with koodo tech for over 35 minutes

Check here Settings, wireless and networks, more, mobile networks, access point names. Check to be sure koodo.sp is selected If not, select it
Userlevel 7
Badge +4
Can you use Cellular data to google something (with wifi OFF)? It could be your APN settings http://aide.koodomobile.com/Portals/0/Phones/PDFFiles/Android.pdf
it is already checked
apn settings good
Userlevel 7
michael cooper wrote:

apn settings good

Under Apn type the abbreviation MMS should be listed. Is it?
Userlevel 7
michael cooper wrote:

apn settings good

Have you ever been able to send pics over the data network (wifi off)?
yes it is
Userlevel 7
Badge +4
Try another texting app or delete the data and cache for your texting app (all your messages will be deleted though)
once maybe twice

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