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why can't I watch the videos I've taken? I have a Samsung galaxy s4


12 replies

Userlevel 7
What happens when you try to play the videos? Is there an error message? What does it say exactly?
It says "Can't play video."
Userlevel 7
Is it videos you've taken that you can't play or videos online like youtube?
Videos I've taken, & this is a new problem. I've always been able to watch them before.
Userlevel 7
Bobbi Davis wrote:

Videos I've taken, & this is a new problem. I've always been able to watch them before.

Have you tried restarting your device and trying again?
Userlevel 7
Bobbi Davis wrote:

Videos I've taken, & this is a new problem. I've always been able to watch them before.

First thing you should do is turn off your phone, remove your battery and put it back in. This essentially refreshes your phone.
K, I'll try that! Thanks
Userlevel 6
Hey Bobbi! Did it work? Let us know 🙂
No it didn't work. Still can't watch them from the gallery, but I can watch them from the video player ...guess that will have to do......
I have the same problem on my s4. How do I fix it
Userlevel 7
Rachel Shafner wrote:

I have the same problem on my s4. How do I fix it

Go to the play store and download MX player or VLC
Rachel Shafner wrote:

I have the same problem on my s4. How do I fix it

It needed me to clear the default setting of opening videos with the photos app that comes on the phone. I've now made it open with videos and it works

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