Koodo Community
Solved

Why are the lightweight plans not on self serve?


Why can I not change from a Canada wide text & talk plan to a lightweight plan using selfserve?  Why are the lightweight plans not on self serve?

icon

Best answer by Daniel Kim 8 August 2015, 16:01

Do you have a tab that needs to be paid off Danny? As you won't be able to change to the lightweight plans until you pay off your tab.

Also try refreshing your browser, clearing cache and cookies and see if that works.
If you're still not able to see the lightweight plans, you can call koodo and have them change the plan for you at no charge since you already tried via self serve. *611 from your koodo phone.

View original

1 reply

Userlevel 7
Do you have a tab that needs to be paid off Danny? As you won't be able to change to the lightweight plans until you pay off your tab.

Also try refreshing your browser, clearing cache and cookies and see if that works.
If you're still not able to see the lightweight plans, you can call koodo and have them change the plan for you at no charge since you already tried via self serve. *611 from your koodo phone.

Reply