Koodo Community

Community

Solved

Whenever I get an incoming call the caller is displayed as Unknown with no number.


 It also appears this way in my call history. I would like to able to at least see the number of the users who call me in case I miss a call and need to call back this is very important!!!

13 replies

Userlevel 7
Is this with every incoming call or just some? What device do you have?
every incoming call, regardless of whether they're in my contacts or not
I also have a motorola moto G
Userlevel 7
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

Have you tried simply shutting your moto g down and then turning it back on?
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

I've done that countless times, this problem has been present since I got the phone. I also when into the call settings and my number should appear for outgoing calls but there's no option for incoming calls
Userlevel 7
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

That was my next question, was going to have you go look in those settinigs for just that. If you have another device, try switching your sim to it and give it a call from another line. This will rule out the Moto G as the culprit. If you don't have another device, give koodo tech support a call and tell them your caller id isn't functioning. Tell them what you've already tried. You may just need a new Sim card, or there may be something switched off at Koodo's house.
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

I still on the way to resolving the problem but thank you for your help
Userlevel 7
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

What does that mean?
Userlevel 7
Badge +4
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

I guess Nicole is still working on it?
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

I'm going to go to a koodo booth this weekend and see if caller ID is an add-on that i just don't have
Userlevel 7
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

I can save you a trip. Caller id isn't an available add on .

Calling tech support is free. Thanks Goran.
Userlevel 7
Badge +4
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

I agree with Chad: call tech support.
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

I did call but because I don't know my pin I can't really be helped untill I find it
Userlevel 7
Nicole Arnold wrote:

every incoming call, regardless of whether they're in my contacts or not
I also have a motorola m...

there are other ways for them to identify you. I'd call back and ask them to verify other info, address, credit card, last bill, sin.

Reply