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what password of mine will you accept?


Will not accept my password.  Did you give me one? Why do you keep locking me out?????

4 replies

Userlevel 7
Badge +4
Hello Elizabeth,

You're the one who shall chose your password, so I believe it's not Koodo who gave you one. 
Thanks, Robert. Nevertheless, it won't accept the password I used.
Userlevel 7
Badge +4
Elizabeth McGuire wrote:

Thanks, Robert. Nevertheless, it won't accept the password I used.

You can try the reset password option, and a fresh temporary one will be sent you.
Of course, this is dependent on your email address being correct in their records. Have you logged in before?

Userlevel 7
Badge +4
Elizabeth McGuire wrote:

Thanks, Robert. Nevertheless, it won't accept the password I used.

@ Elizabeth, when creating a password there are certain conditions to be met in order to ensure your account is not compromised. This includes having at least one uppercase and lowercase letter, one number and a maximum of two repeated characters.  Your password needs to be 8-32 characters. You should see all the conditions as you create the password. 

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