Hi! I'm 10 months into using my Samsung S5 Neo and the battery lasts about half a day on standby (wifi, mobile data, and bluetooth off; battery saver mode [always] on). In the past with my Samsung III and IV the Koodo shops have order me a new battery and swapped it in store for my drained one without any charge -as long as they could verify that the phone AND battery aren't physically or water damaged. They send out my drained battery with warranty details showing that it's been less than a year since I've had my phone.
I was told by a rep at a kiosk that this practice is no longer the case. My next steps are to send my phone out without my battery so that Samsung can confirm it's an issue with the battery (without the battery?). Once that step is completed, I will have to buy for a new battery, since the 1-year Samsung warranty does not cover Samsung batteries.
Can I get a clarification? This sounds like a major change in warranty and customer service.