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What is the best way to get a response from Koodo after you have purchased a phone.


Hello, What is the best way to get a response from Koodo after you have purchased a phone and you have not received the phone or shipping information? I sent an email and left a voice message for the web store. No responses. I desperately need to know if my phone is coming as I need one ASAP. Can somebody help or do you recommend I try and cancel the phone and go elsewhere??

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Userlevel 4
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thank you, trying that, they chat says they respond within a few hours, so hopefully does not take that long.

Userlevel 7
Badge +4
Hello Adam

It takes a few business days for orders to be processed under normal circumstances. Given that Black Friday was one of Koodo's busiest shopping periods of the year, there is indeed a backlog of orders that the team is working through. Rest assured, that you will be notified once your order is processed, OR if the team finds any issues with your order. If approved, you'll receive a confirmation with tracking info. for your delivery. If there are any problems, the email will explain what the issue is.
Thank you!

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