My S6 was dropped and the LCD "leaked". It is covered by extended warranty and I called to get my phone replaced. This went good until I was told to transfer my old phone's memory to my laptop. But my laptop keeps telling me the phone is not responding. I cannot unlock the screen because it is not visible due to the cracked LCD. I tried findmymobile.samsung.com but I was not hooked up to the internet when it cracked. Can koodo or samsung somehow get the memory off my phone for me?