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What happened to the previous international roaming options (e.g., ALL40)?


What happened to the previous international roaming options (e.g., ALL40). Using the new "Easy Roam" will now be significantly more expensive for extended stays abroad - not Happy!

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Userlevel 7
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They were replaced by Easy Roam given how much people wanted more data options for roaming. It's in line with other carriers. It is capped to 100 dollars per billing cycle. If you're on extended stays you're usually better off a local sim card. Now, calling in has ushally resulted in getting some older packages as an option but it's currently just that way. It's being discussed if it should be brought back along side Easy Roam or not. We will know when Koodo tells us.
Userlevel 6
The old US roaming packaging are still available through customer service. I believe it is only the 30 day roaming that are currently being offered and not the 3 or 10 day ones. For three days though, Easy Roam appears to be a better offer. Plus, you can use the exact same plan as you would in Canada.
Userlevel 6
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Erwin wrote:

The old US roaming packaging are still available through customer service. I believe it is only t...

Hi there...

Just to clarify, The US Roaming add-ons could be offered only to clients travelling to the USA for a long period of time. Definitely Koodo will give you more details when needed for an extended trip.

Otherwise, EASY ROAM is the best options for customers looking to use phone outside of Canada. 
Erwin wrote:

The old US roaming packaging are still available through customer service. I believe it is only t...

Tried calling customer service. They refused to honour the All30 add on. The choice to use this in the first place was lengthy, but for a two month stay seemed to make sense. Now in the middle of our stay we are left without this option. The alternative, which CS rep says is much better, would cost over $200 for 30 days. Had we been warned of this change we would not have made this choice. Very disapointed.
Userlevel 1
Erwin wrote:

The old US roaming packaging are still available through customer service. I believe it is only t...

I totally agree. Actually Easy roam is not 30 calendar days. It’s per billing cycle. You could end up paying 200 dollars if your cycle is split. Not happy here either.
Erwin wrote:

The old US roaming packaging are still available through customer service. I believe it is only t...

I'd suggest Koodo bring back the other options and offer alongside "Easy Roam"
Userlevel 7
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Erwin wrote:

The old US roaming packaging are still available through customer service. I believe it is only t...

It's what Telus does and they're the premium brand. I'm not sure why it's not being brought back or left in entirely. We've been told over simplicity but I think it's worth it to bring back at least the 30 day packages. I don't think it would be too difficult for people.
Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an option listed on the Koodo website.
Userlevel 7
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Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

Call 611 from your phone. Alternatively you should be able to send a private message to Koodo via Facebook Messenger or DM via Twitter to get it added.
Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

Can you confirm that this worked since CS refused adding it for us
Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

If this is the case I will certainly be changing my carrier, this was one of the main reasons I chose Koodo. Too bad they are getting greedy.

Userlevel 7
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Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

Pick carefully. If you go to a "premium" brand like parent company Telus you're lonely going to pay more every month to have the option to buy US roaming packs. You'd be better served potentially by using Cricket or T Mobile or Tracfone in the US
Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

That's the problem, Koodo has gone to the same high price plan as their parent company Telus. As I said it is not for the customers they have gone that way, but for the extra profits. If they really care about the customers they would offer both options.

Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

Just called customer service and you can still get unlimited talk and text at $45 per month, but you have to call, you cannot use self serve.
Userlevel 6
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Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

Just to be more precise again... It is only for extended period of time, other than that the only option is Easy Roam! 
Userlevel 7
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Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

Ok new thing: it's now available as a recurring monthly add-on but it still cannot be in self-serve.
Userlevel 6
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Franco DiGiovanni wrote:

Thanks for the replies guys.  How do I call in to customer service? - doesn't seem to be an ...

Only Call Center... Koodo has a lot of clients spending winter time down south in the USA, just to give you an example of when it will apply... 
Not happy at all with the easy roam option. we use data very sparingly at all times because we are NOT ADDICTED to our phones. We just returned from a 2 week trip to Mexico and it was only a couple of days  before we left that we found the old international talk and text was no longer available. Did fine with emails and google messenger. We have 5 accounts on our plan, and now google is going to force us to SHOP AROUND FOR BETTER DEALS. Future trips 4 weeks US, in January, 3 Weeks Mexico March and again in November. Summer trips not decided yet. If there are no Koodo talk and text plans at those timefs we will probably say bye to Koodo.
Userlevel 7
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Robert Evans wrote:

Not happy at all with the easy roam option. we use data very sparingly at all times because we ar...

Congratulations I guess on not being addicted to phones? How is google forcing you? I don't follow. If you're spending somewhat extended times yourd probably better off getting a local prepaid plan.
Robert Evans wrote:

Not happy at all with the easy roam option. we use data very sparingly at all times because we ar...

30 day talk and text is still available, but you have to call to add  and/or remove it. Can not use self serve.

Userlevel 5
Another option for you is to a) unlock your phones before your next trip, buy a Roam Mobility SIM from Staples (currently half price at $4.95) or online and set up either a monthly or a "snowbird" plan with Roam Mobility.  Feedback from friends who use it has been positive.  Only good for US, not Mexico. You simply switch the SIms when you cross the border, change settings on the phone and away you go with unlimited [b]everything for much less than Easy Roaming or Koodo's own plan.  See http://roammobility.com/.  All fees are in CND $$.  The great thing is that you can put your account on hold, when you return to Canada, then re-activate it for your next trip.

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