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What does it mean when it says "unregistered sim"?


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Userlevel 7
Badge +4
Hi Sindy, It means that the SIM card has not been registered yet on the network. Did you just get it with a plan? Then you may need to activate it in selfservice 🙂
it means this SIM either the phone didn't recogonize it or it is expired one, test it to another phone and if it still give you the same problem check with you local koodo store
Userlevel 7
Or you switched your phone to use 2g networks only in which case you'd get this message since koodo networks don't support this option. Check Settings Wireless and networking Mobile network It shouldn't be checked

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