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What do I do when my account is cancelled


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Userlevel 7
Badge +4
Hello Ron.

Once your account is cancelled because you wanted it cancelled, you make sure you pay your last bill and you can then leave Koodo pean in mind
I'm a prepaid customer and hadn't used my pH for a while I went to put time and my account was cancel led. Can I activate it again? N how ?
Userlevel 7
Badge +4
Ron Hanley wrote:

I'm a prepaid customer and hadn't used my pH for a while I went to put time and my account was ca...

If it's more than 90 days since your last top up, then you will need to get a new sim card.
When was last time you topped up your account?
Userlevel 4
Badge +4
Hi Ron!

Mayumi is right! If your base plan expired more  that 90 days ago, your sim card won't be functional anymore and you'll need to buy a new sim card and choose a new number

But if it's been less than 90 days, that means your phone is in "suspended" status. To reactivate the line, just top-up online in your Self Serve account.

Hope that helps 🙂

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