I place order on Saturday 25th November to upgrade my phone Samsung S8 Plus. I received confirmation of order. I would like to change to Samsung S8 not the plus. i am stuck to modify . I call the no, oh they are open Tues to Friday 3-9Pm EST. I send 4 emails to firstname.lastname@example.org
no answer and no acknowledge . I wants o cancel and pick my phone from the Koodo store, they are unable to help, they can not cancel. They told me , they on separate department. On my account already negative balance i can not order another , i may get double charge . I called customer service , they can not help neither . I ask them if i cancel, i have to wait until i receive the phone and send them back . My order did not process yet, i wants to cancel and wants to pick from them store.
Order No: HF018965272
Why i can not cancel if the order is not yet process, have no access to see what is the status of my order .
is there a way to cancel the order , and i will pick up from the store.