Many people are having the same problem as I am, but I don't have an outstanding tab balance with koodo. I opted for no tab and I got $25 from koodo due to the referable of my sister. I'm currently using a NON-koodo phone Samsung Galaxy S4. How can I change my plan without paying the $10 service fee for calling customer service? I've gone to 3 different kiosks and they tell me they don't have the option to change my plan and I must do it in the Self-Serve or through customer service. In the FAQs, it says that kiosk are able to change my plan for free, so why have they refused me multiple times? Thank you for your help!