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wanted to cancel my order as soon as possible


I already wrote email the provided address for cancellation of my order #HFO18355086 but haven't got any reply. Please help me with this so I can go to koodo shop directly to get one. Because my phone is totally broke now and I new one immediately. Therefore, I wanted to cancel my web order and get it through store. Can a rep please check the status of my order if its already cancelled? Sorry but right now i have fallen into  kind of emergency situation Lol

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Userlevel 7
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Userlevel 4
Hi Peter, I see in our systems that this phone is already on its way to you. 
Yeah actually it was. But also now I lost another chance to get a higher plan Lol. But its ok I ll receive it hopefully today. 

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