Koodo Community

volume keys of lg g5 are not working

  • 8 August 2017
  • 3 replies

I've been using this lg g5 for 2months now. I've never fell down it but its volume keys are not working at all since last week. Can I get warranty or repair it any in-stores?

3 replies

Badge +4
Yes, your LG G5 is covered under the remainder of the one-year manufacturers' warranty.

Are you seeing any error messages on-screen when you press the volume buttons?

Do you hear an audible 'click' sound when pressing the volume buttons? Note that this sound is heard from the volume button itself, not from the phones' speaker. If no click sound is heard, the phone will have to be sent in for warranty repair.

If you hear an audible click from the volume buttons, try putting the LG G5 into Safe Mode to see if the volume buttons work in this mode. If the volume buttons work in safe mode, an app or setting may be preventing the volume buttons from functioning correctly.  

LG G5 Safe Mode
and if they dont work even if safe mode but i can hear the click?

Userlevel 7
Badge +4
and if they dont work even if safe mode but i can hear the click?

If you have no sound at all, double check that audio output is not accidentally set to bluetooth.