Koodo Community

Community

Solved

Volume keeps turning down


16 replies

Userlevel 7
Badge +4
What phone? What app? When does it happen? If you want some help, be more specific please...
android s5- app don't know-over nite 
APP- Sounds and Notification
Userlevel 7
Badge +4
Ernest Niedermayer wrote:

APP- Sounds and Notification

So the main volume of the phone is turning down randomly? Or is it only in a specific app?
Ernest Niedermayer wrote:

APP- Sounds and Notification

only in the Specific APP- Sound and Notification
Userlevel 7
Badge +4
Ernest Niedermayer wrote:

APP- Sounds and Notification

Make sure there is nothing stuck in the crack where the volume button is. Make sure the buttons not broken. As far as it doing that, you COULD try a factory reset which may not resolve anything but definitely could as well. Do you have warranty?
Ernest Niedermayer wrote:

APP- Sounds and Notification

no Warranty What next?
Userlevel 7
Badge +4
Ernest Niedermayer wrote:

APP- Sounds and Notification

Try the factory reset.
Userlevel 7
Badge +4
Ernest Niedermayer wrote:

APP- Sounds and Notification

If the factory reset doesn't work which I'm hopeful. You may have a faulty switch in the volume rocker or it got broken somehow. If you don't have a warranty and u can't live with it, you may be forced to seek out a new handset.
Ernest Niedermayer wrote:

APP- Sounds and Notification

Tomorrow morning I will check to see if the sound has been turned down because that's when it occurs during the night I will let you know in the morning
Userlevel 7
Badge +4
Ernest Niedermayer wrote:

APP- Sounds and Notification

It only happens during the night? Do you have something like tasker or ifttt installed by any chance?
Ernest Niedermayer wrote:

APP- Sounds and Notification

no have no such equipment or program
Userlevel 7
Badge +4
Ernest Niedermayer wrote:

APP- Sounds and Notification

I'm still thinking it must be some rogue app causing it... One that is triggered during the night. I suggest you try the factory reset and then put your apps back one a day, see if any of them mingles with your volume settings.
Ernest Niedermayer wrote:

APP- Sounds and Notification

could you explain to me a factory reset
Badge +4
Ernest Niedermayer wrote:

APP- Sounds and Notification

A factory reset will erase all user content from the phone, excluding content stored on an SD card, (if applicable). If there's a problematic app, whether it's a system or user app causing the volume issue, a factory reset should restore all settings to factory default. Video below shows both hardware and software factory reset methods. https://www.youtube.com/watch?v=kqm0urB6XaU
Ernest Niedermayer wrote:

APP- Sounds and Notification

Happy to report that after the reset the volume is working fine. thank you all for your help

Reply