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voicemail visiting US


I am from Canada visiting the united states. I got a package added on, have had no problems. However, when I call my voicemail it asks for a box number not a password. It will not take my password as the box number. I'm out of ideas, any suggestions would be greatly appreciated

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Userlevel 5
Hello Cassandra! That's odd. Try calling 1-289-680-4001, it's your voicemail access number. It should prompt you to enter your voicemail password. Let us know if it works!
Anna wrote:

Hello Cassandra! That's odd. Try calling 1-289-680-4001, it's your voicemail access number. It sh...

I tried that number and it just keeps asking me for a voicemail BOX number 😞 doesn't accept any passwords I have or the number one or anything

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