My voicemail was fine last week until I got a new voicemail left from someone and I cannot see the keypad when it's asking me to press 1 2 3 or 4 whatever.
I restarted my phone a bunch of times and it still doesn't come back. When I turn on the voicemail box, it shows that the key pad is already pressed but it doesn't show numbers. I would like to hear my voicemail and I'm worried that if I call somewhere that has a number set up like that I won't be able to press any of the keypad numbers.
How do I fix this?
I currently have a Nexus 5X and there are no more updates on the phone because it's that old.
Best answer by rikkster
Seems there’s a recent and known bug with the phone dialer itself according to reports from Android Authority and Reddit.
There are two options.
Clear the cache and data from the phone app. Go to Settings > Apps & notifications - look for a list of apps and locate the Phone app. Select, Storage - tap CLEAR DATA & CLEAR CACHE and restart phone.
If that doesn’t work, try downloading the latest phone app from Google Playstore. Some reports confirm the bug is fixed after installing the phone app.