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Video screen freezes but audio keeps playing on Samsung Galaxy s4


My galaxy s4 stops playing video but sound continues on Netflix app and any browser video player, including youtube through browser. (Youtube app seems to work but from time to time the video screen appears black and the sound still plays until I refresh the app.)This phone is 5 months old! Why is this happening! ?

2 replies

Userlevel 1
Both same time Maybe is your software buggy hold down power button and home button up down for the volume there for ones done ask of you like reboot hit yes Form there AUTO MANIC turn on make shour clear all your application running in the back round makes phone run faster I hope this helps you
Userlevel 3
Hey Andrea, 

Have you tried Matthew's advice? Do you still have this issue with your phone?

Keep us posted!

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