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Question

upgrade not available in ontario?


Haven't been able to order a new phone for one month now. Last time I called in they said it was because the website is having issues. These have not been fixed in a month as I still can't order a phone. Anyone know why the offers for the new upgrade aren't available in ontario?

5 replies

Userlevel 7
Badge +4
There's no such thing as not available in Ontario. Only plans are province specific. This guys seems to have the same problem : https://community.koodomobile.com/koodo/topics/trying-to-make-a-purchase-and-it-keeps-giving-me-errors-it-also-takes-me-back-to-the-start-of?utm_source=notification&utm_medium=email&utm_campaign=new_topic&utm_content=topic_link
Userlevel 7
Badge +4
What error are you getting this time? What offer for new upgrade are you referring to?
I keep trying to buy a phone with an upgrade after the recent changes to the positive tab. But the website says it isn't available in your province. And then it usually takes try phone out of my cart because "this phone doesn't exist in your region"
Userlevel 7
Badge +4
beth wrote:

I keep trying to buy a phone with an upgrade after the recent changes to the positive tab. But th...

What phone are you trying to get? Make sure you change the province in the top right corner to the one you are located in.
Userlevel 7
Badge +4
beth wrote:

I keep trying to buy a phone with an upgrade after the recent changes to the positive tab. But th...

Beth, can you grab a screenshot of what you are trying to do? And the error message if any? We had tons of orders in the last few weeks, so would like to understand what doesn't work for you. 

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