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Unlimited incoming texts billing issues


I signed up for international 30 day text plan. Supposed to be unlimited incoming texts. My self serve shows incoming was NOT unlimited. How do I get this fixed? Live in Canada. Went to Mexico. Signed up for Text 15 plan. See screen shot for where it shows unlimited incoming texts.

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Userlevel 7
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Yes you get unlimited incoming texts anywhere in the world. Did you get charged, or is it just that it didn't say unlimited? I wouldn't worry about it if youre not getting charged. If you do, then I'd send a private message to Koodo via Facebook or DM via Twitter to get it fixed.
Userlevel 7
Badge +4
@ Monica can you pls send us a private message, as per Goran, on Facebook so we can look at your account? Thanks!
Bernard wrote:

@ Monica can you pls send us a private message, as per Goran, on Facebook so we can look at your ...

I am not on Facebook. Can I email you?
Userlevel 7
Badge +4
Bernard wrote:

@ Monica can you pls send us a private message, as per Goran, on Facebook so we can look at your ...

Yes you can. Email form is on our contact us page. It will require a few questions to to be answered and validating your account. 

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