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Unfair Data Charge


I was charged $5 for data usage. Apparently I used 0.57MB. I have data on in order to send and receive mms (which is in my plan). I modified the APN so only mms uses data. I restrict background data and I restrict all my apps from accessing data. I don't think this is fair I am charged for data that I don't even know I'm using.

6 replies

Userlevel 4
Let's just keep it on the original post. Multiple posting is considered spam 🙂
Zaphod Beeblebrox wrote:

Let's just keep it on the original post. Multiple posting is considered spam :)

Sorry...cant figure out how to delete my original post, and this one has more details.
Zaphod Beeblebrox wrote:

Let's just keep it on the original post. Multiple posting is considered spam :)

If the charge is showing up on a generated bill, call Koodo and dispute it with them. If it's not, then you'll need to wait for the bill to come out. Koodo can't do anything about unbilled charges.
Userlevel 4
Zaphod Beeblebrox wrote:

Let's just keep it on the original post. Multiple posting is considered spam :)

Gotcha. Sorry about that 🙂 You could always just add the details to the original post. Anyway, Marcus did give a reason as to why that happened Marcus Fenix 36 minutes ago That's the pay-per use data rate. Anything between 26kb & 25mb will be charged $5. With that being said, there is nothing we can do here to change that. You would need to call Koodo to see about a credit. It's not a matter of it being fair or not. It is a matter of the technology we have access to. Technology doesn't have feelings and as such, when data is on, the phone will be "Oh, she turned on the interent. Let's see if there are any updates." That is why you were charged. If you had a chance to read the link I posted on the original thread, that may help. It is long but VERY detailed as to what to do.
Zaphod Beeblebrox wrote:

Let's just keep it on the original post. Multiple posting is considered spam :)

Thats link I used originally to change my APN....sorry, it just angers me that somethings are out of my control.
Userlevel 4
Zaphod Beeblebrox wrote:

Let's just keep it on the original post. Multiple posting is considered spam :)

I hear you on that one...

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