Koodo Community



Unable to register to a network in Europe

I'm using a Nexus 6P and I'm on the $45 1gb plan. Right now I'm in the Czech Republic and just turned on data roaming to try and connect to a cellular network. When I click on 'Choose automatically' from the available networks settings menu, I receive a message saying unable to connect to network. Please try again later. Is there a reason I'm not able to even register on a cellular network here? The reason why I'm looking to do this is because I bought the international text $15 Thanks!

2 replies

Userlevel 7
Badge +4
Someone reported that you can set things up using the Koodo app entirely on-line without need for texting. [Thanks to Jon Symons]. Go to your self-serve app, Plans & Add-ons, Get More Add-ons. There's two roaming add-ons you will need to activate. They're both zero dollars. [Thanks to Goran].

You can also connect in self-serve online. Enable international voice roaming and international data roaming then restart the phone. Some people have complained they can’t find one or the other add-ons by using the Koodo app on the phone itself. In that case, use your browser and connect to self-serve that way. Both are listed at $0 per month and are needed in order to make any kind of connection outside North America.


If you still have no service once you have arrived, switch to manual network selection in settings>Cellular Network Settings>Manual and do a scan. Try to connect to any networks that appear. If none appear then you're in an area where there's no network available. [Thanks to Chadwick].

To add to this, make sure your network mode is set to GSM/WCDMA/LTE (autoconnect). [Thanks to Dennis].

Don't forget to re-start the phone after making any of these adjustments.

Lastly, if it still doesn't work: Download Fongo, a VoIP app. They give you a real Canadian phone # and you can call anywhere in Canada for free, regardless of where you are - providing that you have a wifi connection. You can then use this to call customer service at 1 (866) 995-6636. If you arrive overseas and have no service, this may be the only way to speak to someone at Koodo. [Thanks to Ivan].


Userlevel 6
Hey Derek, just confirming you don't need the "data roaming" on since that is only for data, and texting doesn't require data nor does the $15 plan have data included. Have you tried adding the voice roaming ($0) option through your self-serve account? If so, did you try the other ideas that were suggested by Bob? Keep us posted!