Koodo Community
Solved

Unable to receive texts within U.S.

  • 28 January 2019
  • 2 replies
  • 40 views

My son is at school in the US. He can send texts but not receive them. How can we resolve this? He has a prepaid plan for Canada. There no longer seems to be add-on's available for just texting.
icon

Best answer by Mats 28 January 2019, 18:36

My son is at school in the US. He can send texts but not receive them. How can we resolve this? He has a prepaid plan for Canada. There no longer seems to be add-on's available for just texting.
For texting in the USA on prepaid he will need a US roaming text booster. Does he have that booster on his plan?

https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans
View original

2 replies

Userlevel 7
Badge +4
He should be able to receive. You may need to contact Koodo to look further into why receiving is not working.

You can schedule a callback with Koodo assist
https://www.koodomobile.com/help/
Badge +4
My son is at school in the US. He can send texts but not receive them. How can we resolve this? He has a prepaid plan for Canada. There no longer seems to be add-on's available for just texting.
For texting in the USA on prepaid he will need a US roaming text booster. Does he have that booster on his plan?

https://www.koodomobile.com/prepaid-plans?INTCMP=KMNew_NavMenu_Shop_PrepaidPlans

Reply