Shortcode sms messages from an overseas bank are not coming to my koodo phone in Canada.
Fighting with this second day by now. Bank checked everything and said it’s all working from their end, the phone number is correct. They suggest to refer to the phone service provider.
Yes, good luck with this… No real person answers the phone, and callback is scheduled to happen in 10 hours from now !!! And if they just hang up on me - as other threads here suggest - where else I can turn ???
Other facts on the issue: I DO receive text messages from people’s private mobile phones in that country.
I also read somewhere that Samsung software could be filtering out some “unwanted” callers. Where ? I checked blocked list - it’s empty.
I tried to reset network settings, turn off and on my phone multiple times - nothing works.
Anyone in the community knows what could be a problem ?
Any help is really appreciated.
Best answer by ainelena
Spoke with Koodo rep yesterday….
Both sides - the bank and Koodo - say everything is perfectly fine on their ends, however messages do not come thru.
After analysing all the details and comparing messages from other people and institutions on alternative phone/mobile operator, I myself came to conclusion that the issue is on both sides:
- bank sends the confirmation sms without their phone number attached, indicating only the bank name in the field “sender”
- Koodo cannot accept messages from senders without phone number.
And NO, as you might imagine, neither side is willing to change anything in their process just for me ….
And NO, there is no other way to send me verification code from the bank.
Very frustrating and unfortunate.