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unable to lock phone, but cannot phone


I am in Europe now and want to unlock my phone, but cannot phone koodo because I will be charged. I want to add an international sims card because I will be here for awhile.
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Best answer by Goran 5 June 2019, 16:06

You should also be able to unlock it in self-serve. Here are the instructions :
https://www.koodomobile.com/help/unlocking-your-phone

If it doesn't work then I'd contact them as Sophia suggests.
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Userlevel 7
Badge +4
You can contact Koodo on Facebook private messager, Alexandra. Send them your IMEI number and they'll send you an unlock code. Happy travels!
Thanks. i will try.
Userlevel 7
Badge +4
You should also be able to unlock it in self-serve. Here are the instructions :
https://www.koodomobile.com/help/unlocking-your-phone

If it doesn't work then I'd contact them as Sophia suggests.
Yes, I sent message, have not heard back yet. It won't let me do it in self serve, it says to contact them. would i be able to do it with putting in sim card and pin number.
Userlevel 7
Badge +4
Yes, I sent message, have not heard back yet. It won't let me do it in self serve, it says to contact them. would i be able to do it with putting in sim card and pin number.
Once you get an unlock code from koodo, just put in a non-koodo sim and it will ask for an unlock code for you to enter.
Userlevel 7
Badge +4
Are you sure your phone is locked? If you bought it in Canada during the last few years it may already be unlocked. Does it ask for an unlock code when you insert a foreign sim?
yes it does, I went to a store. I must have purchased before December 2017. After that they don't lock them.

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