I'm having problems accessing Google and some other websites when I am not using a WiFi connection. I'm a Koodo prepaid customer and I have a data bundle that has barely been touched. I've only just started trying to access the internet away from a WiFi network since I don't often need internet access when I'm away from WiFi. It worked when I tried to check some directions on maps.google.ca the other day but then a day or two later, when I was waiting for a prescription at the pharmacy, it wouldn't connect. Today, I went to the Koodo store at my nearest mall and they said all the settings for accessing data outside of WiFi range were fine. However, when the Koodo employee tried to access some websites, including Google, he got a message saying he had no internet connection. Some websites came up fine though. He suggested I had a virus!
This seems unlikely to me since I've never seen a virus *block* some websites but I'm a lot more familiar with desktops and laptops than smartphones. I was hoping someone here could tell me if a virus was a plausible suggestion for my symptoms? For what it's worth, I can access Google just fine when I am using WiFi. Is it plausible that someone would write a virus that allows me to access Google when I'm on WiFi but then blocks me when I'm using Data??
If a virus is NOT a plausible suggestion, could you tell me what is a more likely cause of the problem? If a virus IS plausible, what is my best approach to getting rid of it? I assumed installing an antivirus program and running a scan would solve the problem but the Koodo employee said that could make it worse and might *add* viruses to my phone. THAT seems particularly unlikely to me but I'm still relatively new to smartphones so I thought I'd check here.
I'm using an HTC Desire 320 running Android 4.4.2. The Koodo employee tried rebooting the phone but the problem persisted. He suggested I do a factory reset (after backing up my important data). Is that what YOU experts would do?