On the 7th of Dec I ordered a pixel XL. My credit card was charged in full for 795$ immediately. After getting the email that there was a delay in processing, I sent an request to cancel my order on Dec 10th and another on Dec 14th. I sent these emails to webstore@koodoomobile and not koodo.webstore , so I don't think they were processed which is my mistake entirely.
On dec 15th I sent an email to email@example.com asking for the return process to start. I still havent gotten any acknowledgement to the email, I've phoned in but was transferred to an answering machine. Not only is this going to be beyond the "15 day" promise soon, but i've even recieved emailed asking me to create my account and to transfer my phone number. I just want to begin this procedure so theres even a hope of having this dealt with before the new year.
I'm happy to provide any additional information if it would be helpful.