Koodo Community

Trying to find out amount owing on my bill.


Trying to pay my bill

12 replies

Userlevel 7
Badge +4
Log into your self serve and select pay bill.
Are you having issues logging into your self serve? You can also take your account # located in the top corner of your self serve to the bank and pay at your local branch of your bank.
I cannot get into my self serve
Userlevel 7
Badge +4
Denver LaTouche wrote:

I cannot get into my self serve

So,....... what error do you get when you try to login?
Denver LaTouche wrote:

I cannot get into my self serve

Password incorrect
Userlevel 7
Badge +4
Denver LaTouche wrote:

I cannot get into my self serve

Then you can choose the Forgot Password option, and your password will be reset. (Also, make sure your Caps Lock key is not pressed)
Denver LaTouche wrote:

I cannot get into my self serve

Ok thx
Denver LaTouche wrote:

I cannot get into my self serve

Well said easily understood
Denver LaTouche wrote:

I cannot get into my self serve

For almost everything you need to know , just dial. Starr611 but make sure you listen carefully and if you don't un , that's ok ask politely to repeat or explain a different or an easier way .I. am a beginner and they understand .We all have to start somewhere !!!! ......still learning !!!!!
Userlevel 7
Badge +4
You can also dial *611 from your koodo phone and select option 1 for your account balance. You won't get details, but it will tell you the bottom line. Once you get the balance, you will be given the option of pressing '2' to make a payment.
Well said and easy to understand!! I like that plus it saves time.
I need help also. I’m trying to pay my bill. I use to always use *611 but my Koodo phone is out of service now because I canceled it to move to Australia. I just want to pay my last bill.
Userlevel 7
Badge +4
Elicia Garcia wrote:

I need help also. I’m trying to pay my bill. I use to always use *611 but my Koodo phone is out o...

hi,
If you canceled your account, you could still check your bill in your selfserve online.
You could also call Koodo from another line at 1 (866) 995-6636 and ask the amount to pay.

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