Koodo Community

Community

Solved

Trying to change my plan to the 28 dollar monthly plan.


I have a Moto G and I am trying to change my plan to a cheaper one with more data for 28 dollars. Was at the booth today and was told I could get it but I had to do it myself but when I go on the self serve it won't show me the plan.

2 replies

Userlevel 7
If you want one of the new plans then you'd need to pay off your existing tab, if any, and call customer service to switch to the new plans. There's no service charge since this isn't something you can do on your own via self serve. Note: if you're currently getting the 10% BYOD discount, it t is also not compatible with the new plans. And you'll loose it if you switch to a newer plan.
Alright thank you.

Reply