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Trying to activate my prepaid phone is a struggle


Hey, so I'm trying to activate my phone... I think. Yesterday I bought a koodoo sim card for my old phone, I can recieve texts and calls and call people, but i cant text anyone. I think i still need to activate my phone. But when I tried, it just told me my  sim card # is invalid. What? i just bought it yesterday!

5 replies

Userlevel 7
If you can Get calls and texts then your phone is activated. Your sms Center number is probably set wrong. If you're still unable to send messages, you can check that your Text Message Service Centre number is set to +16475800172. You should be able to find it by launching your Messaging App then hitting the menu button and selecting "Settings." If that doesn't work, you can call up our Tech Support team at 1-866-995-6636 from a landline for more assistance. Have a great day! SOURCE:Curtis https://c.getsatisfaction.com/koodo/topics/cant-send-out-txt-messages
Userlevel 6
Hi Zach, did Chad's suggestion worked? Keep us posted! Thank you and welcome to Koodo 🙂
Hey! sorry, I think it did work! I put the sim card back in the phone and it seemed to work perfectly, so it must have already been activated. I just need to figure out how to log in to my thing on here now!

zach
Userlevel 6
Zach Holden wrote:

Hey! sorry, I think it did work! I put the sim card back in the phone and it seemed to work perfe...

Good news 🙂 Concerning your Self Serve, make sure to access the Prepaid one: http://koo.do/1QiECCA. Did you create an account? Thank you!
Zach Holden wrote:

Hey! sorry, I think it did work! I put the sim card back in the phone and it seemed to work perfe...

How do I create an account?

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