I recently got a Moto E July 15th. I don't make calls often, but when I did, the receiver always had trouble hearing me as my voice would fade in and out. This happened regardless of calls being incoming or outgoing and regardless of my location. I figured it's probably just faulty wiring, no problem, I'm paying for the 7$/month warranty, just get a replacement phone.
"No problem" was wrong. It was a bit of a pain to get a replacement, but I do understand that procedures must be followed. Problem is, they sent me the 2013 1st generation Moto G as a replacement, which I cannot use the Otterbox case or the SD card I got for my 2nd generation Moto E. Comparing the specs on these phones myself, I learned that the 1st gen Moto G is by far a lesser device, and my friend who has one said "oh no, don't let them give you that, it's no good".
So I called warranty services again to inform them, and they said they'd file for an escalation and call back the next day at the latest. Well, it's a week later and they never called, so I called them back to be informed that there would be no compensation for the lost money on expensive accessories and that I was stuck with the lesser phone because Koodo deems it "comparable", which it is not.
So my question is, what can I do now, other than completely cancel my service for this mess? My father will be canceling his as well, once we can actually reach customer services (40 minute wait time right now). This is a complete rip-off and feels like being scammed. I am not getting the services paid for: a phone I can text AND call on, a warranty, a phone of equal value, and a case and SD card.