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Travellng! Why Can't I Text or Receive Texts While Abroad?


I'm currently in Lebanon and I am unable to receive or send text messages, nor call or receive calls. Same thing happened when I was in France last week. I have added the Pay Per Use Intl Long Distance add on as well as the Int'l Long Distance Saver. However, nowhere in the addons is there an option for International Voice Roaming. I desperately need to receive important texts. Attached is an image of the available add ons from my account, as well as my current selections. My current Koodo Plan: CAN Data 300MB 300 Min $39 Please advise and thank you! Ray

4 replies

Userlevel 7
Are you by any chance on the spending limit program? If so, I believe there are some limitations when it comes to international roaming when you're on the SLP
Ahmad wrote:

Are you by any chance on the spending limit program? If so, I believe there are some limitations ...

I don't believe so. Just the regular plan with no other extras or add ons besides the ones in the lists (the basic ones).
Userlevel 6
Ahmad wrote:

Are you by any chance on the spending limit program? If so, I believe there are some limitations ...

Hi Ray, Ahmad is probably right! Since you don't see " International Voice Roaming" in the list of add-ons, you are probably not eligible for roaming. If you want to make sure, you can send us an email via Self Serve: http://koo.do/YqucV0. Thank you!
Userlevel 7
Badge +4
In addition, you will need to add International Voice Roaming ($0/month) in order to call and text, while travelling outside of Canada and the U.S. http://help.koodomobile.com/coverage-long-distance-and-travelling/travelling See Step 1

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