Koodo Community

Community

Solved

Travelling to UK for 2 months


I am leaving the Country for 2 months, can I freeze my account until I return or can I have another option to pay off my phone? I don't want to pay $40 a month for a phone that wont be in use,

3 replies

Userlevel 6
You can put your plan on seasonal hold for $15/month during the time you're away. You are still responsible for paying any tab charges. You may not want to do that if you have an old plan that is no longer offered, as you will have to choose a current plan when you return. http://help.koodomobile.com/my-bill/billing-and-payment-options/i-am-leaving-the-country-for-a-few-months-can-i-still-keep-my-account-open
Hello,
Is the $15/month information still accurate? Or has it changed in the last 2 years?
If it is still accurate, how can I arrange it myself online, or do I have to call in?
Thanks
Userlevel 7
Badge +4
Erin Drumheller wrote:

Hello,
Is the $15/month information still accurate? Or has it changed in the last 2 years?
If it ...

Yes, Ray's comments are still accurate. You will need to call in.

Reply