Koodo Community

Community

Traveling to Europe and confused about calls to and from Canada


I have a Moto G3 phone. I'm traveling to Iceland and Ireland for almost 3 weeks. I understand the networks in Europe operate on a system incompatible with North American phones. I will be calling back to Canada frequently. I'll have wi-fi coverage much of the time. My questions: Do I need to buy a SIM card and, if so, is it to make local calls while I'm abroad? Do I need to worry about unlocking my phone? What add-on(s) do I need? Which programs allow me to utilize wi-fi to make calls home and can I call a landline or only another cell phone that has the same program on it as mine? I've seen answers to some of this but don't understand the bigger picture. Any assistance greatly accepted. Thanks!

7 replies

Userlevel 7
Badge +4
You do not need any SIM card you can just purchase a roaming add-ons from Koodo and everything will be easier.
Userlevel 7
Badge +4
Skype and some Skype credit will allow you to make calls to just about any number while connected to Wi-Fi. It is also a common program used by many folks you might call, and then free. It is less straightforward for incoming calls.
David wrote:

Skype and some Skype credit will allow you to make calls to just about any number while connected...

I bought some Skype credit and then tried to call a landline to someone who doesn't use Skype (while travelling but still in Canada but on wi-fi) and it didn't connect at all. Anything I may be doing wrong or any other advice? Many thanks.
Userlevel 7
Badge +4
David wrote:

Skype and some Skype credit will allow you to make calls to just about any number while connected...

Does the balance show as positive? If not try signing out and back into skype.
Userlevel 7
Badge +4
David wrote:

Skype and some Skype credit will allow you to make calls to just about any number while connected...

Try another number if it'll connect. Does WiFi work otherwise? You can ask skype support of there's issues with your account.
Userlevel 7
Badge +4
Now if you need more than 50 minutes, SMS, and 50MB of data, you can get a local sim with data for pretty cheap. http://prepaid-data-sim-card.wikia.com/wiki/Ireland http://prepaid-data-sim-card.wikia.com/wiki/Iceland Since Iceland is in the EEA, you can roam with one of the plans in the other. I'd pick the country where you will be staying longer. You will need to unlock your phone if you go this route. Since you have android, a third party option would be much cheaper, usually 5-20 dollars, depending on the phone. I use eBay unlockers with good feedback and price but you can go anywhere of repute really. Something like Fongo is my preferred program for calling via VoIP. You can use many others, but Fongo gives you a Canadian number for free. You can then use WiFi or your phones data to make and receive calls to Canada without charges beyond the base plan if you get one. There are almost no restrictions on numbers you can call for free landlines or mobile. Skype is another option. Roaming with Koodo will require the international pay - per-use long distance add-on for per per use rates plus international voice / data roaming for Koodo 's addons. You'd add them at no cost jn self-serve add-oms.
Userlevel 7
Badge +4
Might want to take a look at this post as well:

https://community.koodomobile.com/koodo/topics/international-roaming-pjdcpcjvd0oee

Reply