So,I just traded an iPhone 6s,3 months old,for a Galaxy S7 Edge, 5 months old. After a week the S7 Edge froze up and stayed on the "Samsung Galaxy S7 Edge Powered by Android" screen. (this is happening right now as I type) I have called Samsung and they took me through all the steps and trouble shooting and it's still stuck on that screen and is blazing hot. I'm guessing it'll die eventually?
My question is,the Galaxy s7 Edge has a manufacturers warranty that's still good right up until August. (this was told to me by the Samsung rep on webchat) Is that warranty transfered over to me?(again,rep told me yes)(rep on phone told me no) Do I need a receipt? Should I try and contact original owner? I'm getting the run around by different reps and would just like anyone who has been in this situation to hopefully give me some advise and guidance as to what they had to do. Thanks in advance!