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touch screen sub keys not working S5 Neo


Hello, This has been going on for a while now at random times my touch display and sub keys are not working, when I touch the back button or the recent app button doesn't even light up, so I decided to use the debug menu *#0*# and it showed that my screen was being touched on the left side when I touch on the right side you can see a line going back to the left picture attached.

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Best answer by Mathieu 28 January 2016, 23:26

Hello Meshmashh, I would start off by recommending that you turn the phone off and remove the battery for a few minutes and see if that can solve your issue. If not, I would attempt doing a factory restore, hopefully it's just a software glitch! By doing the factory reset, you will loose everything that is stored on the phone. If the factory restore does not work, go to a your nearest Koodo kiosk and send your phone out for warranty work. As long as there are no physical or water damages, any repairs needed would be covered by your warranty.

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Userlevel 7
Hello Meshmashh, I would start off by recommending that you turn the phone off and remove the battery for a few minutes and see if that can solve your issue. If not, I would attempt doing a factory restore, hopefully it's just a software glitch! By doing the factory reset, you will loose everything that is stored on the phone. If the factory restore does not work, go to a your nearest Koodo kiosk and send your phone out for warranty work. As long as there are no physical or water damages, any repairs needed would be covered by your warranty.

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