Koodo Community

Community

Topped my prepaid plan yesterday and this morning it says my plan has expired and still have the balance in my account. What happened


topped up my prepaid plan yesterday and this morning it says my plan has expired, What happened still have my account balance

7 replies

Userlevel 6
Badge +4
Hi there!

Is this balance enough to cover the cost of your Base Plan? 
Camilo_A wrote:

Hi there!

Is this balance enough to cover the cost of your Base Plan? 

I am having the exact same problem. I added money to account 4 days b4 it was due. Did you get yours resolved yet?
Userlevel 6
Badge +4
Camilo_A wrote:

Hi there!

Is this balance enough to cover the cost of your Base Plan? 

Have never seen this before... if account balance is enough to cover Base Plan and still does not re-new, definitely you will have to contact Koodo to get this resolved. 
yes it is

how do you contact koodo the 611 number only tells me my plan has expired

Userlevel 6
Badge +4
Roger Golding wrote:

how do you contact koodo the 611 number only tells me my plan has expired

1-866-995-6636
Roger Golding wrote:

how do you contact koodo the 611 number only tells me my plan has expired

Thank You for all your help deeply appreciate it

Reply