Koodo Community

Community

Solved

They said to call 611 for any issues but I can't even do that on my phone!!


I have an LG G4 and I can't even call 611 from my phone. It shows I can only make emergency calls. I tried signing into My Self-Serve but nothing is showing up there either. And to make it worse I am in Hawaii without a working cell phone! Help please.

4 replies

Userlevel 7
Badge +4
Hello J Harry,

You know you can call Koodo without a phone by dealing the toll-free number (1-866-995-6636) via Skype? Or contact them via FB (www.m.me/Koodo)
Userlevel 7
Badge +4
If you can manage to get into self serve see if you have the free international voice and data roaming add-ons applied to your account. If you don't you can add them by following these steps: https://community.koodomobile.com/koo... Also try restarting your phone, and/or manually selecting a network if you can.
Userlevel 7
Badge +4
Your account is in suspend mode due payments in arrears. If you still need help pls message us on Facebook and we can provide more info. 
Thanks (:

Reply