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there is a generic error when i try to log in to my prepaid account and i tried everything but it still doesn't work


5 replies

Userlevel 3
Are we trying to log in via the website or mobile app, Sonvin? Is the error saying invalid username or password?
Userlevel 6
Hi Sonvin, This is an known ongoing issue with the prepaid self-serve at the moment.
Please contact customer service for any essential services you require. 
This will be free of charge after you explain that you are having issues with the prepaid self-serve.

Take care

(hi taylor)
I tried calling and I waited for a long time but they didn't answer. also I tried emailing but it says that there is an error
Userlevel 6
Sonvin Yim wrote:

I tried calling and I waited for a long time but they didn't answer. also I tried emailing but it...

Repair is still ongoing.
unfortunately you will need to stay on the line until it puts you through.
Make sure you're calling within business hours. I don't know what time it is where you are.
But they are open until 9pm local.

Should be fixed pretty soon here .
Sonvin Yim wrote:

I tried calling and I waited for a long time but they didn't answer. also I tried emailing but it...

alright I will try again thanks

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