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The sound quality on my Samsung Galaxy A8 (2018) that I JUST got today has very poor sound quality during phone calls! :(

  • 27 June 2018
  • 8 replies
  • 264 views
J
I JUST got my Samsung Galaxy A8 (2018) in the mail today from Koodo. And all the phone calls I've made, I can barely hear the person on the other line (it's basically very quiet). I tried speaker, same thing. I tried to adjust the sound on settings, no luck either! Updated the software, nada! When I listen to music, it sounds perfect, as well as the ring tones. I don't know what to do. I can only hear the other line when I put the headphones in. 

Please help!!!

8 replies

Allan M
Userlevel 7
Badge +4
Sounds like it's a call quality issue. Try rebooting your device. Might be defective. Since you just got the phone you can return it and get a new one.
D
Userlevel 7
Badge +4
Sounds like it's a call quality issue. Try rebooting your device. Ok then Allan was right. The phone is defective.
Mobile Masters are not Koodo Employees. Our opinions are our own.
D
Userlevel 7
Badge +4
Sounds like it's a call quality issue. Try rebooting your device.
Mobile Masters are not Koodo Employees. Our opinions are our own.
J
Sounds like it's a call quality issue. Try rebooting your device. Hi Dennis,

Thank you for the suggestion. Unfortunately, that didn't work either when I tried it. It only worked for when it's on speaker. 😞 Tested it by calling out to someone else's phone, as well as when I get an incoming call. Both ways, the other line is almost inaudible......
D
Userlevel 7
Badge +4
Sounds like it's a call quality issue. Try rebooting your device. What if you swap sims with your friend's cell
Mobile Masters are not Koodo Employees. Our opinions are our own.
J
Sounds like it's a call quality issue. Try rebooting your device. I had tried that as well, it worked for a good 10 mins. Now it's not working again.
J
Sounds like it's a call quality issue. Try rebooting your device. ^^^ I had actually swapped the Sim card into my old Samsung Galaxy S7 phone and tried it on there, and it works perfectly fine. Then I reswitched it to my new Samsung Galaxy A8, and it worked for a good 10 mins. Then it stopped working after that....

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