Koodo Community

Community

Solved

Texts not received


We just got our daughter a Samsung Galaxy Discover and after working great for a few days now it will receive texts but the ones she sends don't reach their recipients (including my own Koodo phone). Any tips?

3 replies

Userlevel 7
Badge +4
If they aren't failing right at the phone, call koodo tech support at 1-866-995-6636, option 6. They'll be able to check the back end and find out what is happening to those messages.
Userlevel 3
Hi RM, Is your daughter able to send text messages from her phone now? Please keep us posted. ________________________ If you see a good answer, give it a star.
Hi - she is, though we aren't entirely sure why. We called tech support and they couldn't pinpoint a problem. It seems that something wasn't working when she used the contact list, but if she keys in the numbers manually the texts go through.

Reply