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Texts not coming in from one person


I am not receiving texts from one phone number, I can call her and she is receiving texts from me, but I am not receiving from her. I have not recently changed from an iPhone to s3 I have a Samsung SGH-1747M.

3 replies

Userlevel 7
Hi Beth, is that person using an iPhone?

If so, it could be that your number is registering as an iMessage number and the phone is attempting to send it as an iMessage but as you no longer have the iPhone it can't receive the iMessage. Use this link to de-register your number to iMessages:https://selfsolve.apple.com/deregister-imessage
Userlevel 7
Badge +4
Mathieu wrote:

Hi Beth, is that person using an iPhone?

If so, it could be that your number is registering as a...

She said she had not recently changed from an iPhone to a Samsung? I'm confused
Userlevel 7
Mathieu wrote:

Hi Beth, is that person using an iPhone?

If so, it could be that your number is registering as a...

I think she meant she had otherwise why mentioned it.

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