Koodo Community

Community

Solved

Texts not being received


Help. My texts to one person are not sending. All threads deleted. Tried turning off phone and rebooting. Have Moto G. All I get is a red triangle with a white ! mark. Always worked before. Just started a few days ago.

8 replies

Userlevel 7
Badge +4
What carrier is your friend with? Do you have any other friends with said carrier? Any issues sending to them?
Aliant I believe. I have no issues with any one else, and never had an issue with this person until a few days ago. Been texting for years . We have talked and can not figure out the problem.
oops telus
Userlevel 7
Badge +4
Is he sends you a text, you are receiving them?
Userlevel 6
Hi Kate, let's try something else 🙂 Can you delete this contact and send him/her a new text? Make sure you enter the 10 digits. If it works, add the number to your contacts. Keep us updated! Thank you. ________________________ If you see a good answer, give it a star.
Tried that. Did not work
I am receiving hers but can not send mine
Userlevel 5
Kate Mckillop wrote:

I am receiving hers but can not send mine

Thanks for your reply Kate, I suggest to send a text to your own number to check if you can send and receive text messages. You can ask your friend to do the same thing on her end. If you still need help, please call 1-866-995-6636 from a land line to reach our Technical Support. Our hours of operation are: Monday – Friday: 9am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm A representative will guide you through the troubleshooting steps and see if it's necessary to log a ticket if there's a problem on our side. Keep us posted! ******************************************** If you see a good answer, give it a star.

Reply