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Texting with Moto X


I have a Moto X with the $35 Canade-wide plan (with unlimited texting). I am in Verdun and trying to text someone in Outremont, but when I tried to send the text, it just said "Sending" and didn't actually send the message. I waited 10 minutes, turned my phone on and off, and still nothing. My phone is activated, the sim card is in- am I missing a final step to be able to text?

10 replies

Userlevel 7
Hello Trinca,
Seems like you are having some connectivity issues with your phone, to resolve your connectivity issue, please try the following:
1)   Make sure airplane mode was not turned on by accident. If it is not, then continue reading!
2)   Turn the phone off; Remove the SIM card from the device as well as the battery (if the phone has a removable battery). Let it sit for a few minutes and then re-assemble the device, power it on and see if it works. If not, continue reading!
3)   Verify your phone’s APN settings by using the following Koodo website’s information: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data-basics/how-do-i-setup-data-on-my-non-koodo-phone If it is still not working for you, keep reading
4)   Verify if the phone has any available updates, sometimes there might be a bug that causes this kind of issue that is fixed in an update. If it is still not working, keep reading!
5)   This step is one of the less favourable steps and it is a factory reset on the device. Doing a factory reset can help resolve little glitches that the phone may have now. Doing this though will result in you loosing all data on your phone, except any data on an external memory card (with the exception of apps, apps will be lost regardless where they are stored). Hopefully, after a factory reset your device will work. If it is not, move on to the next step.
6)   At this point you are going to want to contact Koodo for further troubleshooting steps that surpass our expertise here on the Koodo community, they may try to get you to try another SIM card or be able to send your phone to get repaired (if it is still under warranty with no obvious accidental damage, it will most likely be free. If it is not under warranty, they will send it off and you will get a quote which you can choose to refuse and not be charged for anything.). To contact Koodo at this point, do not use your mobile phone, use a different phone using the number: 1-866-955-6636
 
Hope this helps! Have a great day!

I tried all but a system update and nothing worked. I will try to bring my phone in to a Koodo site and see if they can troubleshoot in person to avoid the $5 cost to talk to a representative on the phone.
Userlevel 7
Trinica Mitchell wrote:

I tried all but a system update and nothing worked. I will try to bring my phone in to a Koodo si...

Technical support is free!
Trinica Mitchell wrote:

I tried all but a system update and nothing worked. I will try to bring my phone in to a Koodo si...

When I called the number and asked to speak to someone, the recording said it would cost $5!
Userlevel 7
Trinica Mitchell wrote:

I tried all but a system update and nothing worked. I will try to bring my phone in to a Koodo si...

It only costs 5$ if you ask the Rep to do something that you could do yourself if you're having trouble there is no charge.
Trinica Mitchell wrote:

I tried all but a system update and nothing worked. I will try to bring my phone in to a Koodo si...

Okay, great. I'll call, then, thank you!
Userlevel 7
Badge +4
Did you just port your number over? Sometimes it takes 24 hours before the full port is complete. Or the port could have has issues
Dennis wrote:

Did you just port your number over? Sometimes it takes 24 hours before the full port is complete...

No, I got a new number.
Userlevel 7
Badge +4
If it's a picture message that you are trying to send then make sure that your data is enabled as it needs to be on to send and or recieve picture and video messages. It will just say sending until you connect to your data connection.
Paul "Kid Android" Deschamps wrote:

If it's a picture message that you are trying to send then make sure that your data is enabled as...

No, it was just a regular text message. It warns me that GSM Roaming Charges may apply and gives me the option to send when in domestic range, send later, or send now. No matter which one I click, the message does not send.

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